When we activated Affiliates permanent we cannot assign coupons to affiliates.

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by

Lazaros

When we activated Affiliates permanent we cannot assign coupons to affiliates.
And it says that “Coupons may not be assigned to multiple affiliates. The coupon code **** has already been assigned to the affiliate with Id 1.” Affiliate id 1 is the direct Affiliate and has no coupons assigned.
If we deactivate Affiliates permanent we can assign coupons to affiliates normally.
The coupons assigned to affiliates before activation of Affiliates permanent are working after activation of affiliate permanent.
What we can do?
Thanks

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Comments

7 responses to “When we activated Affiliates permanent we cannot assign coupons to affiliates.”

  1. kento Avatar
    kento

    Hi, following up on this, please download version 1.1.1 of the Affiliates Permanent plugin. It contains a fix related to coupon assignments. Closing this topic, if you see further issues please open a new one.

    1. kento Avatar
      kento

      PS : You have the latest version available in the Downloads section.

  2. Lazaros Avatar
    Lazaros

    Hello ,
    Thanks for the feedback,yes we have tried also with the account we made for you and works, so now we realized that what we have described happens only with main admin account and not with others admin accounts.
    Also now coupon test is assigned to both affiliates “test” and “partner3″.
    Is it normal that same coupon can be assigned to more than one affiliates?
    As described in the documentation “The same coupon code cannot be assigned to more than one affiliate”.
    This also doesn’t happen when we deactivate Permanent.
    Thanks

    1. antonio Avatar
      antonio

      Hi,
      you can assign the same coupon, but only the first affiliate get the commissions, so it makes no sense to assign to several.
      cheers

  3. Lazaros Avatar
    Lazaros

    Hello, have you find any solution?
    Thanks

    1. antonio Avatar
      antonio

      Hi,
      I have tried the coupons, and all seems to work fine.
      I have created a “test” coupon, assign it to a new affiliate “test” and “partner3”.
      Please, delete this example data.
      cheers

  4. antonio Avatar
    antonio

    Hi,
    please send us dashboard admin access to support at itthinx dot com and we’ll have a look. (please indicates this topic in the email).
    cheers

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