When I test register a user, it says ERROR: This email is already registered, please choose another one.

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by

Aimee

Hi, I am testing Affiliate Enterprise.

1a) Whenever I register someone using the /affiliate-area page, I fill out the info with a new email address, hit submit and I get:

ERROR: This email is already registered, please choose another one.

I can see after hitting submit that the new email address is added as a user, but a person registering should not be told this

Under Settings>Registration I do have the box checked Allow Affiliate Registration and status is set to Active

1b) I also created a new page and used the shortcode [affiliates_registration /] to see if it was a problem with the auto generated page, and I get not only the above error but also:

ERROR: This username is already registered, please choose another one.

This was using yet another new email address and again I can see it got added as a user.

**Note although added as a user, it does not show up in the list for Manage Affiliates page

1c) Please advise on where I set what page a person goes to after registration.

2) Additionally, I have Enable registration emails checked, and no email goes to the newly registered email addresses.

Thanks,
Aimee

PS. I will also note I have deactivated all plugins except Affiliate Enterprise, Affiliate Products, Affiliate WooCommerce Integration, and Woocommerce and still have same problem.

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3 responses to “When I test register a user, it says ERROR: This email is already registered, please choose another one.”

  1. George Avatar
    George

    Hi Aimee,

    I think it is better for me to have a look in your Dashboard.
    Please take a full backup of your site files and database and then send me your admin credentials to george at itthinx dot com.

    Kind regards,
    George

  2. Aimee Avatar
    Aimee

    No, I’m not using a name/email that already exists. I specifically mentioned in my post that I am testing using a new email. This is a new site and so we have very few users, it’s easy to keep track of. When I do enter a new email address, they are added as a user when there were not a user before, but i get those error messages.

  3. George Avatar
    George

    Hi Aimee,

    It seems that you are trying to register a user who already exists.
    If these credentials have already been used by one of your users under your Dashboard > Users then the error messages are normal.
    This happens because whenever you use the affiliate registration form, there are two records created. A user record and an affiliate record which is connected to that user.
    If you want to make your existing users, affiliates then you should go to Affiliates > Manage Affiliates and press New Affiliate button. There you should input a name and a username of the existing user.

    To sum up, when someone registers as a user in your site, that user doesn’t exist as an affiliate. On the other hand, when a new affiliate registers through the registration form, a user record is also created.

    Hope it helps you.

    Kind regards,
    George

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