Users lost subscriptions

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by

David

We currently had 11 new members sign up for our site. We used a paypal button to set up the subscriptions. They were meant to pay once a month for 3 months. 10 of the 11 are shown to still be in the groups but they no longer have an active subscription. How can this happen?

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One response to “Users lost subscriptions”

  1. antonio Avatar
    antonio

    Hi David,
    Probably the subscription time has not ended. From Subscriptions->All subscriptions you can check your subscription. Please check the frecuency unit. For example, if you have set a month, until the end of the month, the user will remain in the group.
    Kind Regards,
    Antonio B.

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