Users Cannot See Affiliate Info After Login

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by

James

New registered users do not see any of their affiliate information. Their accounts are created but they cannot see any information regarding their affiliate account.

We have ran WP Debug during both registrations (new wp account and new affiliate account) and we do not see any issues in the log file.

This seems to only be a recent issue.

Thank you.

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One response to “Users Cannot See Affiliate Info After Login”

  1. Kento Avatar
    Kento

    Hi,

    Do you happen to have caching enabled for registered users? If yes, then that would be the cause and you would have to disable it or at least disable it for those pages that affiliates use to access their info.

    You might also need to increase the PHP Memory Limit depending on the total memory used, but if you don’t see anything in the debug.log then it’s probably not that.

    Another issue could be with errors in the shortcodes used, if you have customized the affiliate area and there’s a syntax error in a shortcode, then that could also be it.

    Can you please check the above and let me know if you need any further help?

    Cheers

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