user registration confirmation email not sent

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by

Taylor McCloskey

The user registration confirmation email is not sending to new affiliates. Please fix or explain to me how to fix.

thanks

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3 responses to “user registration confirmation email not sent”

  1. George Avatar
    George

    Hey Taylor,

    I think it’s better for us to have a look at your Dashboard, preferably on a staging clone if your site is running live at the moment. Also, for this site, make sure to enable WP debugging, just in case something is wrong. For the temp admin account we will use for access, make sure to add it with my own email, george at itthinx dot com.

    Kind regards,
    George

  2. Taylor McCloskey Avatar
    Taylor McCloskey

    Both me and a happiness engineer checked and Email confirmations are are enabled on both the affiliate enterprise plugin and with wordpresses core functionalities so that is not the issue. The happiness engineer suggested it may be an issue with the registration form from the affiliate enterprise plugin. Here is the link to my form for reference: https://hygiverse.com/affiliate-area/?affiliates-dashboard-section=registration

    Please fix this issue thanks

  3. George Avatar
    George

    Hi Taylor,

    Welcome back to our support forum.

    The Affiliates plugin will send a notification email for a new affiliate registration as long as the necessary option to Enable registration emails is checked, under Affiliates > Notifications > Affiliates (tab). Please make sure that the option is checked on your end.

    Furthermore, since the Affiliates plugin uses the WP Core functionality for sending emails, it is also necessary for you to check that your site can send emails in general. Can you please have a look and confirm that your emails are sent properly without issues? For example does a new user(not affiliate) get a notification email upon registration?

    Kind regards,
    George

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