Urgent issue – sales not being recorded for affiliates

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by

Tegan

Hi, I have the latest version of the affiliates pro and sales are not being recorded – this is a fairly urgent issue. hits are being recorded just fine but those sales arent… can you please assist, I have angry affiliates who think we are trying to rip them off.

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4 responses to “Urgent issue – sales not being recorded for affiliates”

  1. George Avatar
    George

    Hi Tegan,

    Thanks for providing access.

    The only thing missing was Affiliates WooCommerce integration, which is responsible for recording referrals on WooCommerce sales. For my tests I have added two orders that you can safely delete after checking the results.

    FYI, I have also added a general rate #6 which grants 25% commission on referrals recorded. The rates you have added simply will apply only for the affiliates set, so you have been missing a rate for all the rest.
    Also, please make sure to add your Itthinx license key under Plugins > Itthinx Updates, which will keep your plugins from itthinx.com up-to-date.

    Kind regards,
    George

  2. Tegan Avatar
    Tegan

    Any progress please George?

  3. Tegan Avatar
    Tegan

    thanks George, I have done this 🙂

  4. George Avatar
    George

    Hi Tegan,

    Please send temp admin access to your site to george@itthinx.com and I will have a look.
    Also, enable WP debugging with the following process so that any issue can be logged.
    Replace this line: 

    define( ‘WP_DEBUG’, false );

    with these lines:

    define( ‘WP_DEBUG’, true );
    
define( ‘WP_DEBUG_LOG’, true );
    
define( ‘WP_DEBUG_DISPLAY’, false );

    Kind regards,
    George

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