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Troubleshoot
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by
I have set up the affiliate system according to the documentation but when I tested them, there are some issues.
1. The Signup button and Login button are showing grey on my site, but they are clickable…Is there any way to change it to green or other colors which look working? Since this one will make people think they are unclickable….
http://tinypic.com/r/vo5pxx/9
http://tinypic.com/r/16awp79/9
2. When I tried to register as an affiliate myself, it always show error message “suspected bot”, need your help on this.
http://tinypic.com/r/2lvnvrc/9
Posted in Affiliates Pro
Comments
11 responses to “Troubleshoot”
Hi yunyi,
1.- You can use CSS, something like this:
.affiliates-registration .sign-up > input {background-color: #0f0;
}
.affiliates-registration .button.button-primary {
background-color: #0f0;
}
2.- Probably you are using an antispam plugin. You can disable the spam filter for the affiliates-area forms. Also you have available the Affiliates reCaptcha plugin.
Kind Regards,
Antonio B.
Hi Antonio,
I am not a tech guy so could you please give me some clearer step by step instructions like where to edit the css? I don’t want to accidentally change other codes…
Also I don’t think i have any antispam plugin installed, I just installed and setup the recaptcha plugin, but still shows suspected bot. I need your help….
Hi,
This topic talks about this problem, maybe MOJO Marketplace plugin is the problem. If you don’t have this plugin, you can try to disable unnecessary plugins and activating them one by one to find the possible problem.
Here you can see how to customize your css in WordPress.
Kind Regards,
Antonio B.
Hi that works! However after I signup, it shows this:
Thanks for signing up!
Please check your email for the confirmation link.
Log in here.
And when I click “here”, it directs me to my homepage…..which I don’t want. How to change that?
Also…I didn’t receive any email in my inbox. I double checked that I have enabled notification to affiliate. So I don’t know why is that.
Hi,
You can use the ‘redirect’ and ‘redirect_to’ params of the [affiliates_registration] shortcode if you want to redirect directly to another page.
Affiliates plugin uses the WordPress email system. Please check if your wordpress is sent the emails correctly, or if they are in the spam folder.
Kind Regards,
Antonio B.
Do you mean I use this short code: [affiliates_registration_redirect redirect to “http://example.com”] ?
Ya…I found the email in spam box, is there any way to send it from my email instead of from wordpress? It looks very unprofessional with email from wordpress.
Also one more thing is, when I logged in using my affiliate details, I automatically login the wordpress system and it directed my to my wordpress dashboard directly…..Is there any way to solve this? I want people to stay on the same page once they login
Hi,
Something like this:
[affiliates_registration redirect="true" redirect_to="http://example.com" /]Related to the email sender, please have a look at this topic: https://www.itthinx.com/topic/notification-email/
If you need to redirect the user when he uses the affiliates login form, you can use the [affiliates_login_redirect] shortcode. If you need to redirect when the user uses the wordpress login form, maybe Peter’s login redirect plugin can help you.
Kind Regards,
Antonio B.
Thanks! That works.
A few more questions:
1. How can I setup a field in the registration form for the affiliate to choose their own unique affiliate ID?
2. I found this in the Paypal integration documentation “Full refunds and reversed payments automatically reject referrals. Partial refunds put referrals on hold for review.” Does this mean if the referral request for a full refund on paypal, his commission will automatically be eliminated from the affiliate’s account, and if he ask for a partial refund, then I can see it from the backend and decide whether I want to remove this referral or not?
How long does this refund valid? For example, I pay my affiliate every month, but if a referral asked for refund after 100 days of his payment, and I already paid my affiliate for his commission, then what should I do?
Hi yunyi,
1.- With the Affiliates by Username plugin, the affiliates can use their username as ID.
2.- As documentation says, “Full refunds and reversed payments automatically reject referrals. Partial refunds put referrals on hold for review.” So the referral’s status is changed. If you have paid this referral, you could subtract that amount from the next payment.
Kind Regards,
Antonio B.
Another problem is, there is no something like “forget password” in the login form, so what should an affiliate do if he forget his password or username?
This option is not available, you need to add the link manually to the page where you have set the shortcode.
Kind Regards,
Antonio B.