Subscriptions do not expire

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by

JOAO G F P QUEIROZ

I use the Groups Paypal plugin on my website https://www.ediyporn.com/, I have a problem, the subscriptions do not expire, they remain active even after the expiration date. Can you help me please?

Here is a screenshot of my subscription screen.
https://www.ediyporn.com/wp-content/uploads/2020/06/groups-subscriptions.jpg

thankful

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Comments

9 responses to “Subscriptions do not expire”

  1. JOAO G F P QUEIROZ Avatar
    JOAO G F P QUEIROZ

    Sure,

    I’ve just emailed you (:

    1. Eugen Bleck Avatar
      Eugen Bleck

      Hi Joao,

      Thanks for creating the account, I have logged in and I am taking a closer look right now.

      I will update you as soon as possible.

      Kindest regards,
      Eugen.

    2. Eugen Bleck Avatar
      Eugen Bleck

      Hi Joao,

      Could you also specify an order that was made last month which hasn’t expired? I am looking at the system and most of the request are for this month and we are still in the 6 month so I suppose it’s to expire next month!

      Kind regards,
      Eugen.

      1. JOAO G F P QUEIROZ Avatar
        JOAO G F P QUEIROZ

        I’ve been manually removing the access from the users whose subscription has ended.

        I’ll put the info of the next order that is going to expire and I won’t remove the access:
        number: 199
        from: claralbarbosas [dot] gmail [dot] com
        This one is due to 06.21.2020

        I’ll send you another reply on the 06.22 so you can remember to check it out.

        Thank you!

        1. Eugen Bleck Avatar
          Eugen Bleck

          Hi Joao,

          Thanks for the update I’ll keep an eye out for it.

          Kindest regards,
          Eugen.

          1. JOAO G F P QUEIROZ Avatar
            JOAO G F P QUEIROZ

            Hello Eugen,

            so the subscription expired but the user still has access. Here’s the information form the user:
            number: 199
            from: claralbarbosas [dot] gmail [dot] com

            thank you

          2. JOAO G F P QUEIROZ Avatar
            JOAO G F P QUEIROZ

            hello Eugen, did you manage to take a look on that issue?

            Thank you !

            1. Eugen Bleck Avatar
              Eugen Bleck

              Hi Joao,

              Thanks for reaching out and for giving the update.

              I am looking into it today and will share feedback as soon as possible, please.

              Kindest regards,
              Eugen.

  2. Eugen Bleck Avatar
    Eugen Bleck

    Hi Joao,

    I trust you are well and safe!

    Thank you for purchasing and using Groups and its extensions.

    To best help you on the matter please could you share a temporal WP admin login details to the stating site, so I can take a closer look.
    Please send the login information to: eugen [at] itthinx [dot] com.

    I look forward to helping you resolve this issue.

    STAY SAFE!
    Kindest regards,
    Eugen.

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