Sales don’t get credited to affiliate when using coupons

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by

Reto

Hi,

I installed Affiliates Entreprise and the Woocommerce integration as outlined in the instructions.
I then created a coupon and assigned this coupon to an affiliate by adding a “coupons” attribute to the affiliate.

However, when I am placing orders using this coupon, the corresponding sales do not get credited to the affiliate.
I checked that coupons attribute matches with the created coupons.

Can you help me finding out why it is not working? Thanks!

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5 responses to “Sales don’t get credited to affiliate when using coupons”

  1. Ognyan Avatar
    Ognyan

    What about Ecwid?

    1. kento Avatar
      kento

      Please post a new topic with details on your question related to Ecwid.

  2. Reto Avatar
    Reto

    Hi,

    “choose Affiliates_WC_Method::product_rates in Affiliates->Setup” – Where do I do this? I don’t see a “setup” section nor a place where i could choose this method.

    Thanks

    1. antonio Avatar
      antonio

      Hi,
      1.- in “Default referral calculation” select “Referral Amount method”
      2.- Click “Save”
      3.- Now you can select “Affiliates_WC_Method::product_rates” in “Default referral calculation value”

      cheers

  3. antonio Avatar
    antonio

    Hi,
    please be sure you have selected “Enable product referral rates” in Affiliates->Woocommerce Integration. Set a default value, and choose Affiliates_WC_Method::product_rates in Affiliates->Setup.
    cheers

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