Refund an order and adjust the commission

—

by

Rui Cardoso

I did a test purchase and it generated the commission for the affiliate. Right.

I then made a (manual) partial refund of the order €25 and refunded €10 but the affiliate commission was not adjusted! Is this right?

When I refunded the order in full, then the total commission was eliminated.

Question: The plugin does not adjust commissions for partial refunds?

Posted in

Comments

One response to “Refund an order and adjust the commission”

  1. George Avatar
    George

    Hi Rui,

    Thanks for using our affiliates tools on your shop.

    FYI, both cases are correct and work as expected. When the order is refunded then the referral is also marked as refunded automatically. On the other an order in WooCommerce can only be partially refunded manually, you need to edit the order and remove the amount that you need to refund. For that reason and when you decide to partially refund an order, you also need to adjust the commission amount accordingly by editing the respective referral if you go to Affiliates > Referrals.

    Kind regards,
    George

Share