Your cart is currently empty!
referring affiliate and upline not getting commission
—
by
When a downline affiliate make a purchase, how come the referring affiliate and uplines (multi tier) not receiving the commissions , but instead crediting the comm to Direct only.
Posted in Affiliates Enterprise
Comments
5 responses to “referring affiliate and upline not getting commission”
I am refering to affiliate making own purchase , when he login to the website directly on another device, not via any refering links.
If C makes own purchase , shdnt B and C get the commission as well ?
What I am seeing is the commission being credited to Direct only!
Ok thanks for clarifying that. In the case you describe, B and C are not supposed to get any commissions – they don’t get credited because affiliate A doesn’t get credited for the purchase. The purchase must have been made through referral, an affiliate logging in and making a purchase does not result in a referral credited to the affiliate.
What I meant was when Affiliate making purchases (not guest) after initial visit nad sign up as affiliate, shdn’t all the original affiliate and uplines on all levels also getting the commission ?
level 1 = make purchase
level 2,3,4,5 etc = shd get commission
Do I need the Affiliate Permanent plugin to make this happen ? In a multi-tier system (affiliate enterprise) , this shd be part of the system and work automatically, as they have established the tier relationship on the systems when first registered (not guest) ?
Hi David,
If an affiliate is credited with a referral and there are affiliates in his upline, then they will be credited accordingly. If you only see a referral credited to “Direct”, then that entry is that affiliate’s upline and unless this is something you want, you should adjust the settings for tiers (Affiliates > Tiers). For example, if you have affiliates A > B > C and C refers a purchase, the system will automatically grant referrals to the upline including A and B if you have it set up to reach 2 levels.
You don’t need Affiliates Permanent for this, the tier structure is maintained always. You would use Affiliates Permanent for lifetime referrals, but that doesn’t seem to be the case here.
Cheers
Hi,
to generate the commission is necesary that a customer visits an affiliate link (not that the affiliate makes a purchase).
Please try that the affiliate visits her links before to make the purchase.
cheers