Referral visits tracking but not being recorded as referral after checkout

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by

Scott

Hello,

I am using Affiliates Enterprise with WooCommerce integration. I have set up a test referrer, and using “Referral Rate” method set to 0.10 in Affiliates>Settings>Commissions (as I do not need a per product rate).

I then go to store using affiliate URL: http://example.com/?affiliates=2

Checkout a product as usual. *I do not however complete the transaction on paypal, but DO set transaction in WooCommerce to “Processing” and have also tried “Complete.”

Go to Affiliates>Visits&Referrals: Visits are being tracked, however referrals is 0.

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2 responses to “Referral visits tracking but not being recorded as referral after checkout”

  1. Scott Avatar
    Scott

    Seems to have done the trick, thank you.

    *I also made sure that I was not testing in the same browser that had the user/affiliate logged into wordpress admin. Not sure if that makes a difference, but I know I saw something about that in the documentation.

  2. antonio Avatar
    antonio

    Hi Scott,
    please try to enable “Enable product referral rates” in Affiliates->Woocommerce Integration, and set as default value 0.10
    Then in Affiliates->Settings:Commissions set “Referral Amount Method” and “Affiliates_WC_Method::product_rates”. If you don’t set a value per product, then the default value will be used.
    Kind Regards,
    Antonio B.

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