Referral Emails

—

by

Wendy

Hi Again,

I also wanted to mention, I currently have my settings set to ONLY email the affiliate when a referral is accepted. Meaning I do not have the box checked for Pending.

Each affiliate is still receiving 2 emails on each referral (the same referral). Even though I have this unchecked, it is still sending 2 emails. Please help me fix this as it’s hogging up my mailing relay services.

Thanks

Posted in

Comments

9 responses to “Referral Emails”

  1. Wendy Avatar
    Wendy

    Antonio, I have made your user account you created an admin so you can login and see. Or have you already done this?

    1. antonio Avatar
      antonio

      Thanks Wendy,
      in Affiliates->Settings:Referrals you have as default referral status ‘Accepted’. So when a referral is created, its status is ‘accepted’ (email is sent), then according to the order’s status, referral goes to ‘pending’.
      Please change the default referral status to ‘Pending’.
      Thanks!

      1. Wendy Avatar
        Wendy

        OK I will try that. I have changed the default referral to pending. The notification system is set to only send an email when it is accepted so let’s hope the affiliates stop getting 2 emails each time a referral is created. I will keep you updated if this fixes my problem.

        1. antonio Avatar
          antonio

          Perfect !

  2. Wendy Avatar
    Wendy

    Yes Antonio that is what I am saying… I do NOT have the box checked to send a referral an email when the status is pending. It is ONLY checked to send an email when a referral is ACCEPTED. But the system is still sending 2 emails to an affiliate regardless of what I check in the boxes…………….

    1. antonio Avatar
      antonio

      Please send us dashboard admin access to support at itthinx dot com and we’ll have a look to settings (please indicate this topic in the email)
      Thanks.

  3. Wendy Avatar
    Wendy

    Hi Antonio,

    I don’t have any other plugins for emailing or user registration.

    Wendy

    1. antonio Avatar
      antonio

      Hi Wendy,
      If referral is pending don’t send email (ok)
      Please accept ‘itthinx’ referral.
      thanks!

  4. antonio Avatar
    antonio

    Hi Wendy,
    probably a conflict with another plugin, you can try to disable plugins relating to emails and user registrations.
    Thanks!

Share