Reenable and affiliate

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by

Lisa Darke

Hello, I added my admin account as an affiliate to test the process, I then removed myself (I did this a week or so ago and I don’t know why I did it! I must have had a reason somewhere lol) Now when I go the the affiliate registration page it says:

If you are not an affiliate, you can join the affiliate program here:

Your affiliate account is closed.

If I click to join and register again it keeps bringing me to the same page saying my account is closed.

I read the documentation and it says: “Note that you will have marked the affiliate account as deleted, although the user account will still exist. In this case, the same user cannot register again as an affiliate unless you reenable the affiliate account. ”

I can’t find any information on how to reenable myself, in the dashboard I’m no longer there because I removed myself :/ Thank you.

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3 responses to “Reenable and affiliate”

  1. Eugen Bleck Avatar
    Eugen Bleck

    Hi there Lisa,

    Good evening and happy new Month!

    Thank you for reaching out and for choosing our Affiliates system. It brings us great joy to know we have you as our valued customer.

    Regarding your inquiry, you can enable your restore your affiliate account by editing the affiliate and changing the status from Deleted to Accepted.

    First, you would need to ensure you can see all affiliates both Deleted and Active, by enabling this filter: Include removed affiliates in Affiliates > Manage Affiliates. Please see the screenshot below:
    * https://ibb.co/G79DJZv

    I remain available to help if you need further assistance.

    Stay safe and be awesome!
    Best,
    Eugen.

    1. Lisa Darke Avatar
      Lisa Darke

      Thank you so much Eugen!! I missed that little box to click, it worked a treat and all fixed now. 🙂 This is why itthinx affiliates plugin is the best! Especially the customer support! Happy new month to you too!

      1. Eugen Bleck Avatar
        Eugen Bleck

        Hi Lisa,

        Good morning. I trust you are well and keeping safe!

        Thank you very much for your kind words and feedback. We are happy to help.

        Stay safe and be awesome!
        Best,
        Eugen.

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