Plugin not working

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by

Adrian Granchelli

I just purchased and installed this plugin – I thought it would be easy and straightforward, but it just doesn’t work.

I have set a group read-only on a category and attached the category to a post. Then even users part of the group cannot view the post.

I confirm the group, category, and restriction is properly enabled as I double checked many times.

I tried to enable debugging as described here https://www.itthinx.com/topic/plugin-not-working/
And no debug.log file was created.

I just wanted to add that the restriction by tag works but not the restriction by category.

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One response to “Plugin not working”

  1. George Avatar
    George

    Hi Adrian,

    Welcome to our support forum and many thanks for using our content restriction plugin on your site.

    According to your description the setup you’re using is most probably correct, the posts that belong to a group-restricted category are only accessible by this group’s members. Unless the post itself is restricted to another different group then it should be accessible by the group members.

    I think it’s better to have a look at your site Dashboard and setup because the result you get is not normal. You may provide me temp admin access to your site by sending the credentials to george at itthinx dot com and use the topic title as the subject.

    Kind regards,
    George

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