Plugin installed but does not count referrals.

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by

Keaton123

Hi i have the enterprise version installed with all of your other plugins that are necessary (an update plugin? lol). However when someone visits the site and clicks on the shop, it goes directly to the shop and forgets theres a referral code. Ive set it up 100% to your documents.

referral code to try https://www.zzsnore3.com/?aff=2

Thanks

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Comments

7 responses to “Plugin installed but does not count referrals.”

  1. George Avatar
    George

    Correct.

    If you prefer to record referrals on orders that affiliates make, you should also enable the option to allow Auto-referrals in Affiliates > Settings, under Referrals tab.

    Cheers,
    George

  2. Keaton123 Avatar
    Keaton123

    ah.. i need to be logged out of wordpress for it to register! VERY IMPORTANT DETAIL lol

  3. Keaton123 Avatar
    Keaton123

    wait no… i just did a test order and it did not count again… what are you doing to make it work lol?

    1. https://www.zzsnore3.com/?aff=2

    2. click on shop
    3. choose item
    4. purchase item – through test stripe account
    5. check affiliate – no data

  4. Keaton123 Avatar
    Keaton123

    weird i had that setup too .. .thanks for the help !

  5. George Avatar
    George

    Hi Keaton,

    Thanks for providing access.
    I’ve added a general rate for you at 10% and the referrals are recorded properly.
    This is the setting you’ve missing.

    For further assistance, you are welcome to use the forum.

    Kind regards,
    George

  6. Keaton123 Avatar
    Keaton123

    i did reinstall it and proccessed an order.. and it didnt count. i am emailing you now

  7. George Avatar
    George

    Hi Keaton,

    Please check once more that you have installed and activated Affiliates WooCommerce integration through Affiliates > Settings, under Integrations tab.
    Also check your debug.log file for any conflicts since your case isn’t the normal behavior of the plugin.

    If none of the above applies, I think it’s better for me to have a look at your Dashboard. You can send me admin access to george at itthinx dot com.

    Kind regards,
    George

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