One-off subscription keeps reverting to “suspended”

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by

Jason

Hi. I would like to sell one-off subscriptions using Groups Paypal and Groups Subscriptions. The subscription is configured as:
* has a setup price
* has no subscription price
* Freq is 99 and freq unit is Years (per a suggestion itthinx support gave another user)
* “how many times” is blank

I’m testing in PayPal sandbox mode. The subscription purchase reports success from PayPal, and the user gets the correct group. But after a day (the grace period) the subscription reverts to “suspended.”

How can I make a one-time subscription payment work? What am I doing wrong?

Thanks!

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Comments

One response to “One-off subscription keeps reverting to “suspended””

  1. antonio Avatar
    antonio

    Hi Jason,
    sorry for the delay. Have you tried to set as subscription price $0.00, instead of empty value ?
    If the problem persists, you can send me dashboard admin access to antonio[at]itthinx[dot]com and I’ll have a look at your settings (please indicate this topic in the email).
    Kind Regards,
    Antonio B.

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