Not showing Affiliate id on order

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by

Stephen May

I have just purchased Affiliate Pro and the orders are not showing Affiliate id’s in woo-commerce orders. I have it set as value 0.10 term on a specific category and wooCommerce as the integration. I set the banner and placed an order, the order comes through but does not give credit to the affiliates banner.

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7 responses to “Not showing Affiliate id on order”

  1. George Avatar
    George

    Hi Stephen,

    Since the banners won’t show up, it’s better to check your website for possible conflicts. For this we need to deactivate some/all your plugins and switch themes and therefore we would like your confirmation to proceed. Also, it would be handy if you can provide temp ftp access to your hosting server and a copy of your debug.log file.

    Kind regards,
    George

  2. George Avatar
    George

    Hi Stephen,

    FYI, I have deactivated/deleted Affiliates Pro and Itthinx Updates plugins from your installation and then reinstalled them. The notice disappeared and the banners contain the affiliate id properly now.
    I will mark this topic as resolved but in case you need further assistance on this issue or any other request, you may start a new topic.

    Kind regards,
    George

    1. Stephen May Avatar
      Stephen May

      Well, that’s great that the constant update isn’t showing anymore. However, I tested the code for banners and they come up blank, they publish on a site blank I have not yet tested if they will show up in WooCommerce orders yet.

  3. George Avatar
    George

    Hi Stephen,

    Thanks for providing access.
    There seems to be a conflict on your website. Although Affiliates plugin and integrations are installed and activated, the notice to activate them persists. I would recommend you to enable WP debugging and reinstall the plugins. If this doesn’t solve your issue, then deactivate your plugins and start activating them one-by-one until you find which plugin is conflicting. It would also be useful to disable any kind of caching both in site as plugin and on your server if there is such an option.

    To enable debugging, edit your wp-config.php file and do the following:
    Replace this line: 

    define( ‘WP_DEBUG’, false );

    with these lines:

    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_LOG’, true );
    define( ‘WP_DEBUG_DISPLAY’, false );

    Kind regards,
    George

    1. Stephen May Avatar
      Stephen May

      I contacted my server host and they said everything looks fine and should be working

  4. Stephen May Avatar
    Stephen May

    This is the code for the banner and it does not display on the site, I’ve tested it on a purchase and there is not affiliate id credit showing in wooCommerce

  5. George Avatar
    George

    Hi Stephen,

    Does the affiliate id appear on the banner html snippet?
    FYI, banner html snippets are automatically generated and once an affiliates logs in to the page containing the banners, the affiliate id will be automatically added to each banner snippet. Afterwards, this snippet can be placed wherever the affiliate chooses to promote and the banner will be shown for the potential customers. Each customer after clicking on the banner will be redirected to the site running the affiliate program and once an order is placed the affiliate will get a commission.

    Kind regards,
    George

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