Issue on admin panel

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by

Aron Lai

Hello itthinx,

I’ve purchased your product : WooCommerce Coupon Exclusions (https://www.itthinx.com/shop/woocommerce-coupon-exclusions/).
Unfortunately, I have an issue on my coupon admin panel of wordpress, there is no selector for querying coupon and only show string in selected input.
 
There is no error message in Javascript, and those are some information of my WordPress:
– WordPress core v6.0.3
– PHP v7.4.32
– Woocommerce v6.8.0
– WooCommerce Coupon Exclusions v2.0.0
If you need more information please feel free to contact me.
Best regards.
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Comments

3 responses to “Issue on admin panel”

  1. George Avatar
    George

    Hi Aron,

    Thanks for sharing the screenshots from your site with us. I think it’s better for us to have a closer look at your site and Dashboard, preferably on a staging clone where we can disable selective addons, without rising issues with the normal operations on your site. Also, for the staging it would be useful if you make sure to enable WP Debugging and then create a temp admin account using, george at itthinx dot com, for this user.

    Kind regards,
    George

  2. Aron Lai Avatar
    Aron Lai

    Hi George ,

    Thanks your suggetstion. There is no error messages in browser console.
    https://www.dropbox.com/s/af8a5bw00rrhm2a/image%20-%202023-05-17T091459.091.png?dl=0

    I’ve turn off all plugins except Woocommerce and WooCommerce Coupon Exclusions, and switch theme to Twenty Twenty-Two,

    https://www.dropbox.com/s/n7ncvhczxxoxzfn/image%20-%202023-05-17T091505.458.png?dl=0
    https://www.dropbox.com/s/wq6pow2eil2qlks/image%20-%202023-05-17T091508.146.png?dl=0

    but there still the problems happened.

    https://www.dropbox.com/s/c899xvewm7vd5c4/image%20-%202023-05-17T091510.341.png?dl=0

    Cloud you please provide some solution or possible causes for me?

    Kind regards,
    Aron

  3. George Avatar
    George

    Hi Aron,

    Thanks for using WooCommerce Coupon Exclusions on your shop, much appreciated.

    In general the fields for excluding and removing coupons are using the WC enhanced select field which is loaded by default in the backend and in specific places in the frontend.
    Do you get any error messages in browser console?
    Also, is it possible that you are using conflicting JS anywhere on your site? You can exclude that possibility by disabling any custom code you’re currently using in addons and any custom code added to your active theme.

    Kind regards,
    George

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