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I don’t track references
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Hi, I bought Affiliates Pro and activated the gravity form plugin, I set up the form at this link by enabling referral settings on the gravity form but it doesn’t track commissions as a percentage, it only records clicks, where am I wrong?
Posted in Affiliates Pro
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9 responses to “I don’t track references”
That’s great, good to know!
FYI, you may review the instructions on translations in the following documentation page:
– https://docs.itthinx.com/document/affiliates-pro/api/translations/
The process is pretty standard, using *.po files. Just make sure to translate all the available *.po files for your language.
Kind regards,
George
Thanks for the additional info.
I think that the issue with referrals has to do with the fact that the Referrals on form submissions are not enabled for the form with ID 9.
If you check the form settings, the option doesn’t seem to be activated: https://imgur.com/BiySXSV
Just to be sure that there’s nothing else missing, I created a new test form with a simple product field, added a 0.1 rate for all affiliates and submitted the form through the page being embedded. The result is normal and the referral commission correct for that test submission.
Please proceed and enable the option, and then have another test. Of course if your issue persists, then you should let me know.
Once you’re done with the tests, you can safely delete
– forms with IDs: 13, 14
– the page with ID: 1200
– the form rate with ID: 4
Kind regards,
George
Thanks now it works, one question, I can’t find where to translate this page:
https://www.driveritalia.eu/affiliate-area/
and also if I can translate the affiliates front end menu
Hi,
Yes I can login, thanks for sharing access to your site.
Can you please also indicate a form, form-id that I can duplicate and use for my tests?
Cheers
Sure, id=”9″
Hi there,
Yes it should work upon form submission regardless of the payment option, as long as there is an amount field to calculate the commissions.
I can offer to have a closer look at your setup, once you provide temp admin access to a staging clone. Please make sure to also enable WP Debugging and then create a temp admin account using, george at itthinx dot com as the email address.
Kind regards,
George
Done! many thank’s, can you check your email and confirm that you have the account?
hello, I checked the link you gave me and it seems to me that I have entered everything, I can confirm that there are totals and everything, the only doubt that is coming to me I have other forms of payment besides paypal (such as cash on delivery) and I’m trying for convenience with this payment, can you confirm that it should work anyway? The link to the site form is this:
https://www.driveritalia.eu/prenota-supercar-in-pista/
Hi there,
Welcome to our dedicated support forum and many thanks for using Affiliates Pro on your site.
Can you please review your settings and make sure that for the form in question, there is at least one of the following set, like an amount, a form payment amount or at least the base amount?
Reference:
– https://docs.itthinx.com/document/affiliates-pro/setup/settings/integrations/gravity-forms/
Kind regards,
George