Duplicate referral recorded for an order

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by

Pisyek

I noticed sometimes referral was recorded multiple times for a single order as per image below.

duplicate-referral

How to fix this?

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One response to “Duplicate referral recorded for an order”

  1. George Avatar
    George

    Hi Pisyek,

    Please try this: Go to your referrals and from the Filters choose to Expand details, Expand descriptions and Expand data. I’m assuming that you see “duplicate referrals” as there is one referral for the referred order and one for the referred customer. If this is the reason, it is normal and happens because you are also using the User registration integration and therefore you give commissions both for the sale and for the new customer. The option can be found under Affiliates > User Registration.

    Kind regards,
    George

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