Coupons for woocommerce not working for me

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by

petranka

I’m trying to set up the coupons feature for affiliates pro with woocommerce. I create a coupon in the store. Then I assign the coupon code to an affiliate. I make a purchase using the code. The discount is applied to the cart correctly, however the affiliate is not credited for the sale. How can I fix this? Thanks.

When I use the direct affiliate link, then the affiliate is credited.

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Comments

17 responses to “Coupons for woocommerce not working for me”

  1. kento Avatar
    kento

    Closing this topic – if coupons don’t seem to work on your site, please make sure you have the correct integration plugin installed. Most Light integrations and the integrations that come with packs are different.

  2. Mandeep Avatar
    Mandeep

    Hi , I am having the same problem , updated to all recent versions, My all coupon sales are assigned as direct and not to affiliate to whom coupon is assigned. Any Solutions ?

    1. kento Avatar
      kento

      Please provide details on how you have set up the coupon and grant admin access to your site to support at itthinx dot com.

      1. Mandeep Avatar
        Mandeep

        Hi Kento…I have mailed you the admin settings for the same.

        Thanks

        1. kento Avatar
          kento

          Thanks, you have the WooCommerce Integration Light installed. You must replace that by the integration plugin for WooCommerce that is included with the Affiliates Pro pack for WooCommerce, as the light integration does not support coupons.

  3. hering Avatar
    hering

    Hi there – I am experiencing the same issue with my affiliate and woocommerce coupons. I have tried all the tips in the forums including verifying that the capitalization of the coupon code is consistent. I am still showing referrals as “Direct” when the customer actually used an affiliate coupon code. Anything else I can try?

    I have updated versions of all relevant plugins. Thanks

    1. kento Avatar
      kento

      Hi,

      Hmmm, if the coupons are assigned and case is consistent, then the referral should really be assigned to the appropriate affiliate. If it doesn’t, then you might have a conflicting plugin. Have you tried disabling everything else, enabled debugging and using a standard theme to check if there are any errors in the logs?

  4. brobox Avatar
    brobox

    We are having the same problem…is there a way to provide affiliates without websites a code at checkout to track their referrals?

    1. antonio Avatar
      antonio

      Hi,
      you can use coupons for this purpose.
      1.- Create a Woocommerce coupon.
      2.- Editing an affiliate, add attribute ‘coupon’ with same name that woocommerce coupon.
      All customers that use this coupon generate a commission to this affiliate.
      cheers

  5. kennypetrowski Avatar
    kennypetrowski

    I updated my TEST coupon with a value of zero. I also checked out all the settings of the Affiliates plugin. Still not working. All referrals were going to “Direct”, then I just turned off that setting, so now they’re just not coming up as referrals at all.

    Any other ideas?

    My client needs to launch their site tomorrow, so we’re going to move ahead without this for now, but I definitely want to get it working ASAP.

    Please let me know how we can receive additional support for this (e.g. if I should create an Admin account for you to go into our implementation or if there’s another way to troubleshoot).

    Thanks again! If we can get this to work, it’ll be a great feature for my client’s site!

    1. antonio Avatar
      antonio

      Hi,
      you can send us login info to support at itthinx dot com, and we will take a look.
      cheers

  6. kennypetrowski Avatar
    kennypetrowski

    Hi Antonio,
    Yes I have the “Coupons” attribute added to each affiliate.

    I don’t have any of the coupons giving discounts at check out, though. I just want to use them to track referrals.

    Thanks!

    1. antonio Avatar
      antonio

      Hi,
      if the buyer does not use the coupon, then no referral is generated.
      You can create woocommerce’s discount coupons with value zero.
      cheers

  7. kennypetrowski Avatar
    kennypetrowski

    I just upgrade to the newest WooCommerce… still not working. The backend shows that all sales are being credited to ‘Direct’ (the default affiliate).

    Any ideas? Any input and help is much appreciated!

    1. antonio Avatar
      antonio

      Hi,
      Have you added the attribute “coupon” to the affiliate?
      cheers

  8. kennypetrowski Avatar
    kennypetrowski

    I’m having the same problem. I’m using the latest versions of your plugins, but my WooCommerce is back on version 2.0.3. Could that be causing the issue?

  9. kento Avatar
    kento

    Please update the WooCommerce integration plugin to the latest version 1.3.2, this will fix the issue you have described with the coupons not being recognized for the affiliate. After that, please verify it again using the process you have described. You should see the referral being credited to the affiliate who is associated with the coupon code then.

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