Coupon code not providing referral commision

—

by

Steve

We have started testing using 2 coupon codes as follows:

– test affiliate showing 2 coupon codes: http://awesomescreenshot.com/0265luq85f

– order using 1st coupon code 10% off: http://awesomescreenshot.com/0a45luqjb5 – 1st coupon code 5% referral commission successful and all email notifications to affiliate and admin ok: http://awesomescreenshot.com/0d15luqw32

– order using 2nd coupon code free shipping: http://awesomescreenshot.com/0405lur17c – 2nd code 5% referral commission NOT successful and NO email notifications to affiliate and admin : http://awesomescreenshot.com/0755lur6e7

Please advise!

Posted in

Comments

7 responses to “Coupon code not providing referral commision”

  1. Steve Avatar
    Steve

    Antonio, here are some other questions I need answered please:

    I set up the following email notifications and certain fields DO NOT populate:

    1 – a) http://awesomescreenshot.com/02d5mf16d9 – “Admin notification” b) “Admin notification” live results http://awesomescreenshot.com/0a25mf1gc8 > the fields indicated in red are NOT populating please advise?

    2) – a) http://awesomescreenshot.com/00e5mf1l7c – “Affiliate notification” b) “Affiliate notification” live results http://awesomescreenshot.com/06a5mf08ae > the fields indicated in red are NOT populating please advise

    3) all these email notifications are sent 2 times as shown in the affiliate notification above, please advise.

    1. antonio Avatar
      antonio

      Hi Steve,
      [site_login_url] token is not available on referral affiliate notification, please have a look at the notifications documentation page.
      Relating to {order_number}, this token is not available, you can use the ‘affiliates_notifications_tokens’ filter to add your custom tokens. This plugin can help you as reference to create your own.
      Kind Regards,
      Antonio B.

  2. Steve Avatar
    Steve

    Antonio that worked. You might want to be more clear on the instructions:… When adding multiple coupon codes in the “Coupons” attribute, A) the “Value” field should contain the exact coupon code names as created in WooCommerce and B) should be separated by a comma (,)without any spaces: Example: rollator free ambassador,cane 10 ambassador

    1. antonio Avatar
      antonio

      Perfect 😉

  3. Steve Avatar
    Steve

    Antonio we have updated as you indicated above but the problem is NOT solved,

    We are a very experienced eCommerce team an did further testing and as a result:

    – http://awesomescreenshot.com/0185ly2hb8 – both coupons worked for A) the consumer and B) affiliate… but there are still problems as follows:

    – in the affiliate coupon attribute, when 2 coupon codes are entered and separated by a semi colon with a space after or not, as you suggested above – the 2 coupons worked for the consumer “BUT NOT” for the affiliate

    – when we entered only 1 coupon code at a time in the affiliate coupon attribute and tested, both consumer and affiliate worked

    Please advise solution, thanks.

    1. antonio Avatar
      antonio

      Hi Steve,
      I think the problem is that you are using semi colon, please use commas (,) to separate the coupons.
      Kind regards,
      Antonio B.

  4. antonio Avatar
    antonio

    Hi Steve,
    in your affiliate attribute, it seems there is a space at the beginning of rollator free ambassador (after the semicolon). Please check this.
    Kind Regards,
    Antonio B.

Share