Client bought 2 products but affiliate got rewarded only for 1

Oct 12, 2018

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I have set my commission to be by rate and I have set it correctly. Since i can see the earnings on the affiliate area section. However I have a problem.

when the client enters an affiliate link and decides to buy 2 products instead of one and he updates the number of products on the checkout page (I have installed a plugin called “Change Quantity on Checkout for WooCommerce” to do it).
The affiliate is still being rewarded only for 1 product. Is there a way to integrate it with the plugin or somehow make it work so the affiliate will be payed according to the amount of products he sold?
And i want each product commission to be fixed.

Posted in Affiliates Enterprise

Tags affiliate commission, affiliates, checkout, commission, quantity

Comments

One response to “Client bought 2 products but affiliate got rewarded only for 1”

Kento

October 12, 2018

Hi,

The commission is awarded based on the order quantity – from what you describe it seems that the plugin you are using might be modifying the order quantity after the order is created. This would not be compatible and I would suggest to ask the author to make it compatible with our system.

For fixed commissions, please choose “Amount” as the rate type as described here: http://docs.itthinx.com/document/affiliates-enterprise/rates/

Cheers