Can’t Update Or Download Latest Version

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by

Optuma Pty Ltd

Hi Guys

I purchased this plugin from EnvatoMarket on October 19th 2021 and now it’s showing on their website as being “Temporarily Removed”

How can I get my purchase added to my account here at itthinx and removed from Envato?

I’m just trying to update my plugin from v1.9 to v2.0

…

Thanks for your help.

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Comments

7 responses to “Can’t Update Or Download Latest Version”

  1. Optuma Pty Ltd Avatar
    Optuma Pty Ltd

    Thanks Kento

    I’ll place a new order on the site now that I can see the refund has been approved.

    1. Kento Avatar
      Kento

      Perfect, thank you very much!

      1. Optuma Pty Ltd Avatar
        Optuma Pty Ltd

        Could you please process my purchase so I can download my pdf invoice.

        1. Kento Avatar
          Kento

          Yes sure, it should be done by now.

          1. Optuma Pty Ltd Avatar
            Optuma Pty Ltd

            Thank you I have it now. Thanks for making the process easy.

            1. Kento Avatar
              Kento

              Great, many thanks again! Also if you have any suggestion anytime, they’re always welcome.

  2. Kento Avatar
    Kento

    Hi Mark,

    Thanks for reaching out and for using our tools!

    Given that your order is recent, please request a refund for the order placed on CodeCanyon which we will grant and then just place a new order Groups File Access.

    Cheers!

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