Billing Form doesn’t let the user finish filling in the fields before switching to the Shipping Address

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John

I can fill in the Billing Form until I get to the state. Once I select the state, the page switches over to the shipping form before I can finish and save the Billing info.

Also, the billing information is not being saved in the back end.

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One response to “Billing Form doesn’t let the user finish filling in the fields before switching to the Shipping Address”

  1. George Avatar
    George

    Hi John,

    From your description, this seems to be a WooCommerce related issue.
    Make sure you are running the latest version of WooCommerce and that your theme supports WooCommerce.
    Does this happen with all the browsers?
    Do you have checked the option

    Ship to a different address?

    Do you have debugging enabled in wp-config.php?
    If not, you can enable it in wp-config.php
    in the line where there is
    define( ‘WP_DEBUG’, false );
    replace it with that
    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_LOG’, true );
    add a file named debug.log in your /wp-content/ folder
    and post the contents here, after you try to make a new purchase.

    Please check the above and let me know.

    Kind regards,
    George

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