Affliate Pro

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by

Lauren Wernli

Hi There,
I have had Affliate Pro, set up for a few months now in my website and on Pay Pal. I am not sure it is fully functional and working properly. I rung Pay Pal to see if they can see it is working but they said I need to get in touch with you.

– I do not think that my affiliates have been paid.
– I do not know how to check if they have been paid, I do not know where the money comes out of to pay them.
– I used to know where the reports were, I think they showed in WooCommerce section but I cannot find them now.

Please can you direct me to learn how this plugin works or where I can find help with these issues. I have tried reading the documentation but I cannot find simple answers to these questions.

Many thanks.
Lauren Wernli

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Comments

One response to “Affliate Pro”

  1. George Avatar
    George

    Hi Lauren,

    Welcome to our support forum.

    FYI, the affiliates payments can be done manually using your favorite payment gateway and once done you are recommended to mark those referrals as closed so that you can distinguish them from the ones still pending payment.
    For example let’s assume that affiliate ie George has accepted referral commissions for 100USD. You can send George 100USD using your favorite payment gateway or the one where you keep your funds and process this payment. Once the amount is sent your payment processor should show you that the transaction has been completed.

    Another option you can use is to pay your affiliates in bulk using the Mass Payment File which can be generated in Affiliates > Totals. This file afterwards can be used in PayPal mass payment feature or other gateways that support bulk payments and your affiliates can be paid all at once.
    – https://www.paypal.com/merchantapps/appcenter/makepayments/payouts

    For further assistance with the Affiliates > Totals section you are welcome to follow-up on this thread.

    Kind regards,
    George

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