Affiliates Pro not working

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by

Gena

None of the sales are being credited to affiliates, even though the proper affiliate links are being used. We have updated both WC and Affiliates Pro. Why won’t it credit it like it should? Are there settings we could be missing? It was working when we first installed it over a year ago. But it just seemed to stop. Any help you can give me would be appreciated.

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3 responses to “Affiliates Pro not working”

  1. antonio Avatar
    antonio

    Hi Gena,
    Please check if you have installed the Woocommerce Integration and the configuration.
    If the problem persists, please send me dashboard admin access to antonio[at]itthinx[dot]com and I’ll have a look at your settings.
    Kind Regards,
    Antonio B.

    1. Gena Avatar
      Gena

      Wow Antonio, how did we miss that? I know it was installed and working before, but you are right, it wasn’t installed now. Thank you for your quick response.

      1. antonio Avatar
        antonio

        I’m glad it’s just that.
        cheers

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