Affiliates Pro not tracking conversions

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by

Oscar

I have installed the plugin on the main site and a development site to test to see if conversions were tracking properly.

I have followed the instructions and completed numerous test transactions but its not registering referrals.

Can I provide someone the admin credentials to my test site and look at my settings.

I’ve installed this plugin for my client who purchased it please email nextorontonconsultinginc @ gmail.com if you’d like me to provide admin details to my test site.

Thanks,

Dan

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5 responses to “Affiliates Pro not tracking conversions”

  1. Jason Avatar
    Jason

    I am having the same issue. Can I also send admin credentials to support [at] etc? I have a test affiliate set up at a 1% commission, but it showed up as direct rather than crediting (and thus paying commission to) the affiliate.

    1. kento Avatar
      kento

      Hi Jason,

      Yes please, also make sure to include a link to this topic so we can relate it. Please make a backup of your site and database or do you have a staging site that we could alternatively look at?

      Cheers

      1. Jason Avatar
        Jason

        This site has minimal traffic right now. Please go ahead and work directly on http://www.thesoulmat.com.

        I will send an email to support referring back to this topic link.

        1. kento Avatar
          kento

          Hi Jason,

          Thanks for the login credentials. I’ve been able to create a test order which is correctly related to the referring affiliate. Make sure that in your testing procedure you use the appropriate steps:

          1. Create a test affiliate account.
          2. In another browser and without being logged in as a user, visit the test affiliate’s link. Use the browser’s Development tools (or Firebug) to check that there is a cookie wp_affiliates which records the referring affiliate’s ID.
          3. Place an order.
          4. Check the section Affiliates > Referrals to see that the referral has been recorded.

          Cheers

  2. George Avatar
    George

    Hi Oscar,

    Please send your administrator credentials to support [at] itthinx [dot] com and don’t forget to incude in your message a link to this post.

    Kind regards,
    George

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