Affiliates Permanent not working with Subscriptions

—

by

Jerry

When I create a manual referral Affiliates Permanent works flawlessly however when a recurring order is created by Woocommerce Subscriptions the referring affiliate is not receiving credit. Since all the settings are set appropriately for referrals created manually, it seems that Affiliates Permanent or the Woocommerce integration addon is not compatible the must recent versions of Subscriptions and/or Woocommerce. How do I resolve this and restore automatic tracking of permanent affiliate credit.

Posted in
Tags , ,

Comments

4 responses to “Affiliates Permanent not working with Subscriptions”

  1. antonio Avatar
    antonio

    Hi Jerry,
    please be sure that you have checked the ‘Enable recurring referrals’ option form Affiliates->Woocommerce Integration. If the problem persists, you can send me dashboard admin access to antonio[at]itthinx[dot]com indicating this topic, and the affiliate and product with which you’ve tried.
    Kind Regards,
    Antonio B.

    1. Jerry Avatar
      Jerry

      Hi Antonio,

      Did you notice my email from August 22?

      1. antonio Avatar
        antonio

        Hi,
        sorry, answered by email.
        Kind Regards,
        Antonio B.

        1. Jerry Avatar
          Jerry

          Hi again 🙂
          I just responded by email with some more specific information that I pray will be helpful in figuring out and resolving this issue.
          Thank you for confirming my settings were correct. I love your plugins and customer service.

Share