Affiliates list is not showing on manage affiliates tab

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by

Bianca

Hi Support,

When new user signup from affiliate form. While I want to check the affiliates list from the backend it shows empty.

Can you please verify with below link.

https://drive.google.com/file/d/1cBHaD67NbXQIqKkb-O7H6lY9W3nRE8pR/view

Thanks

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Comments

One response to “Affiliates list is not showing on manage affiliates tab”

  1. George Avatar
    George

    Hi Bianca,

    Many thanks for reaching our support forum and for choosing Affiliates pro to manage your affiliate marketing system.

    Yes I can see that you get no results when an affiliate registers. Which form do your affiliates use to register, is it through Affiliate Dashboard? Also, once an affiliate registers, is there any error message rendered in the form? What happens with your users when the form is submitted? Are there any user records created?

    Does the same happen if you try to add an affiliate through the Dashboard? On the page Affiliates > Manage Affiliates there is also a button at the top left corner to add an affiliate name New Affiliate. Do you still get no results when following this method.

    It will also be useful if you enable WP debugging and check for any possible issues logged in the file wp-content/debug.log file.
    To enable debugging, edit your wp-config.php file and replace this line: 

    define( ‘WP_DEBUG’, false );

    with these lines:

    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_LOG’, true );
    define( ‘WP_DEBUG_DISPLAY’, false );

    Kind regards,
    George

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