Affiliates GravityForms not working with Paypal payments

—

by

Yvonne

I did that major Gravity Forms update about 36 hours ago. Since then Paypal payments stopped working. I’ve contacted Gravity Forms support and they figured out that Affiliates Gravity Forms is causing the issue.
This is their message:
“I’m afraid that error is coming from a third-party add-on. It appears they are trying to use a feature of the Gravity Forms Coupons add-on without checking the add-on is active first. You’ll need to contact the developer of that affiliates add-on for support with this issue.”

I deactivated the Affiliates GravityForms plugin and sure enough the form is working again with Paypal payments. But of course now affiliates are not being registered anymore.

I need help with the issue und it’s pretty pressing because we don’t want to upset our affiliate partners.

Greetings

Posted in
Tags , , , ,

Comments

4 responses to “Affiliates GravityForms not working with Paypal payments”

  1. George Avatar
    George

    Hi Yvonne,

    Sorry for the delay on this.

    A new update has been released for Affiliates Gravity Forms integration version 2.1.1.
    Please update your plugin and let me know if everything works normally again.

    Cheers,
    George

  2. Yvonne Avatar
    Yvonne

    Is there any update in sight? it seems like not a single Paypal payment has been registered as an affiliate sale since I brought up this problem.
    Stripe payments or no payments get registered without issue.

    Of course we don’t know if Paypal payments came via affiliate link but usually the ratio of stripe/paypal is around 50/50 and we had about 20 stripe sales.

  3. Yvonne Avatar
    Yvonne

    Thank you very much.

  4. George Avatar
    George

    Hi Yvonne,

    Thanks for mentioning, I will have a look asap and let you know.

    Kind regards,
    George

Share