Affiliate Username not Saving

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by

Melissa

The username field of the affiliates is not saving. I need to use this for Affiliate Username Url, which I’ve purchased. Thanks in advance!

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Comments

14 responses to “Affiliate Username not Saving”

  1. Melissa Avatar
    Melissa

    Me again! It only worked for a little while and now it is back to not working, even with a different parameter name.

    1. antonio Avatar
      antonio

      Maybe a conflict with another plugin (related to SEO or cache) ?

  2. Melissa Avatar
    Melissa

    Thank you very much, this did the trick!

  3. Melissa Avatar
    Melissa

    I apologize, but I can’t grant access to the dashboard. Is there anything else I can try?

    1. antonio Avatar
      antonio

      Hi,
      maybe there is a problem with the parameter name used (it can cause conflict with other plugin).
      You can change it in Affiliates->Options->Affiliate URL parameter name (try with a freak word, for example: hohiho)

      Remember:
      CAUTION: If you change this setting and have distributed affiliate links or permalinks, make sure that these are updated. Unless the incoming affiliate links reflect the current URL parameter name, no affiliate hits, visits or referrals will be recorded.

      cheers

  4. Melissa Avatar
    Melissa

    I’m sorry, this did not work.

    1. antonio Avatar
      antonio

      Hi,
      you can send us dashboard admin access to support at itthinx dot com and we’ll have a look (please indicates this comment in the email).
      cheers

  5. Melissa Avatar
    Melissa

    Ok, I’ve realized that it is not the username that isn’t working, its the pretty URL… So this works http://www.website.com?affiliates=7

    Not this:
    http://www.website.com/affiliates/7

    This works:
    http://www.website.com?affiliates=Billy

    Not this:
    http://www.website.com/affiliates/Billy

    1. antonio Avatar
      antonio

      Hi,
      Please try:
      – On Affiliates->Options select if not selected or vice versa “Redirect”.
      If this doesn’t work, try on Settings->Permalinks “save changes” to regenerate htaccess file.

      cheers

  6. Melissa Avatar
    Melissa

    Thanks for that. I’ve created the user and it’s saving, but the URL still doesn’t work by username.

    1. antonio Avatar
      antonio

      Hi,
      please give us the code you are using (please use pastebin.com)
      cheers

  7. Melissa Avatar
    Melissa

    When added manually from the administration page.

    1. antonio Avatar
      antonio

      Hi,
      the user must be created before creating the affiliate.
      cheers

  8. antonio Avatar
    antonio

    Hi,
    when is not saving? When you add an affiliate manually, or when the user uses the registration form?
    cheers

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