Affiliate Registration Issue + Double up of Affiliate Referrals + Duplicate Emails

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by

Melissa

Hi Guys

Wondering if you can assist with a few issues that have recently arisen.

1. Affiliate Registration (New User Registration) – affiliate detail added into our Affiliates Pro system however the new user is not receiving the email notification granting access (username/password notification). Affiliates > Notifications > Registration – Enable registration emails is enabled.

2. Duplicate Accepted Referrals (stemming from same Woocommerce Order #) – We are one occasion (not every time though) receiving duplicate referrals for orders for the same order number (i.e. someone purchases via an affiliate link and we are receiving 2 x accepted affiliate referrals for the same order in our Affiliates Pro > Referrals).

3. Duplicate Emails for accepted affiliate notifications Affiliates > Notifications > Administrator > Registration (Enable Affiliate registration emails is enabled) – Administrator Notifications > Referrals (Notify the site administrator is enabled) – Notify when a referral is ‘Accepted’ (is enabled) – we are receiving 2 x notification for the same referral.

4. Unable to manually add an Affiliate – +New Affiliate and we fill in the details to add an affiliate manually and we are unable to add the affiliate user

I have had our website developer look into these issues without success. Any help you can provide would be appreciated.

Warm regards

Mark

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Comments

3 responses to “Affiliate Registration Issue + Double up of Affiliate Referrals + Duplicate Emails”

  1. Denitsa Avatar
    Denitsa

    Hello, Mark,
    All the issues you’ve outlined prompt to several questions:
    1) Do you have the option Allow duplicate referrals enabled under Affiliates > Settings > Referrals?
    2) Do you by any chance have the site administrator registered as an affiliate too?
    3) Do you have a caching solution on your website – be it a plugin or a server-side cache? If so, could you clear it and try adding a user again?
    4) Is there a specific error message you receive when trying to create a new affiliate manually?

    BTW, there is a new version of the Affilaiets Pro plugin, I’d recommend updating (if you haven’t already) 🙂
    Cheers,
    Denitsa

    1. Melissa Avatar
      Melissa

      Great. Thanks for the information Denitsa. I will forward onto our website developer to see if she is able to resolve from the help that you have provided. Much appreciated. Warm regards, Mark

      1. Denitsa Avatar
        Denitsa

        Hi Mark,
        You’re always most welcome! Please let me know how the process goes, I’d be happy to help sorting these issues out.
        Cheers,
        Denitsa

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