Affiliate Referrals issue

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by

Jatuporn Thunklang

Tracking traffic is ok but when woocommerce has been ordered. the affiliate referral was not recorded.

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Comments

7 responses to “Affiliate Referrals issue”

  1. George Avatar
    George

    Thanks for providing access.

    I’ve checked your website and noticed that the affiliate cookie is not stored in the browser which in turn prevents Affiliates plugin to record a referral.

    Please check the troubleshooting section in case you are using any of these tools like Varnish cache or your site is hosted by BlueHost.
    Also, have a look at your hosting service and if necessary ask their support in case they are blocking cookies and keep me posted.

    Kind regards,
    George

  2. George Avatar
    George

    Hi,

    Sorry but I haven’t received anything yet, not even in spam folder.
    Could you please have a look and perhaps try again? You can also use the address gtsiokos [at] gmail [dot] com.
    Alternatively, you can post a comment on this topic indicating the URL to your site and the credentials and I will make sure to delete the comment without publishing your sensitive data.

    Cheers,
    George

    1. Jatuporn Thunklang Avatar
      Jatuporn Thunklang

      Done! Thank you.

  3. George Avatar
    George

    Hi,

    I would also recommend you to check your debug.log for any issues recorded. If it’s not enabled, then you can do so with the following actions.
    Edit your wp-config.php file and
    replace this line: 

    define( ‘WP_DEBUG’, false );

    with these lines:

    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_LOG’, true );
    define( ‘WP_DEBUG_DISPLAY’, false );

    Would it also be possible to have a look at your setup? You may send us temp admin credentials to george at itthinx dot com.

    Kind regards,
    George

    1. Jatuporn Thunklang Avatar
      Jatuporn Thunklang

      already sent an admin temp user to your email please help.
      thanks!

  4. Jatuporn Thunklang Avatar
    Jatuporn Thunklang

    Yes, i have setup everything that you told but still have a problem.

  5. George Avatar
    George

    Hi Jatuporn,

    Please make sure that Affiliates WooCommerce integration is installed and activated. Go to Affiliates > Settings and under Integrations tab install WooCommerce.
    Also, make sure that you have set a commission rate for your affiliates. Go to Affiliates > Settings and under Commissions tab set a method and a value. I would recommend you to choose Rates and then create at least a general rate under Affiliates > Rates. You may check all the details on Rates in the documentation.

    Kind regards,
    George

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