Affiliate Pro V.3.0.0 crashing site

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by

Joan

I just purchased and installed Affiliates Pro V.3.0.0 on my WordPress website (Version 5.2.2) As soon as you activate the plugin – the website crashes. I have Woo Commerce Version 3.6.5. I installed the WooCommerce Affiliates Integration. I had Light with my previous free version of Affiliates pro. Is there any known conflicts with these versions?

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Comments

7 responses to “Affiliate Pro V.3.0.0 crashing site”

  1. Joan Avatar
    Joan

    Changed as suggested. Seems to be working so far. Thank you!

    1. Kento Avatar
      Kento

      Perfect, glad to hear that! Good luck with the marketing!

  2. Denitsa Avatar
    Denitsa

    Hello there,
    Thank you for purchasing the plugin.
    The latest version of Affiliates Pro is 4.2.0, so if you’re running 3.0.0 that might be the problem. The Affiliates WooCommerce Integration is currently at 3.0.0 and it’s tested to work with the WordPress and WooCommerce versions you mentioned.
    Would you enable debugging by adding the following lines to your wp-config.php file:
    define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );
    Then, try enabling Affiliates Pro and visiting the site again. All errors and warnings should now be logged in a file called debug.log under the /wp-content directory. Would you share the contents of the file (if it’s too large, you can upload it somewhere, like Dropbox or Google Drive and send a link in your reply), perhaps that’d shed some light on the matter.
    Cheers,
    Denitsa

    1. Joan Avatar
      Joan

      Sorry, I made a mistake. The WooCommerce Integration is version 3.0.0 My Affiliates Pro is Version 4.2.0

      1. Denitsa Avatar
        Denitsa

        Hey there,
        Did you manage to enable debugging as described in my previous post? The debug.log could really help us determine the cause of the problem here.
        Cheers,
        Denitsa

        1. Joan Avatar
          Joan

          They were finally able to get the debug.log. Here it is https://pastebin.com/DbPnsK9d

          1. Kento Avatar
            Kento

            Hi Joan,

            The issue is that your setup requires more PHP memory than what your current limits allow. From the log you have provided we can see that there are several entries reporting that your system is currently using a limit of 64MB:

            “PHP Fatal error: Allowed memory size of 67108864 bytes exhausted …”

            This is not an issue with the plugin but simply due to the fact that the more plugins you have installed, the more memory is required. It’s very simple to increase the memory limit, we explain how to do that on this documentation page: http://docs.itthinx.com/document/affiliates-pro/troubleshooting/500-internal-server-error/

            I would recommend to use this line in your wp-config.php :

            define('WP_MEMORY_LIMIT', '256M');

            Cheers

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