Affiliate Pro and Affiliate Products Installed and It’s Not Sending Users Emails…Why?

Jun 11, 2015

—

I ‘ve installed both plugins as required if i would like to give commissions per product sold. I installed the Pro first and then i installed the products. After doing both i loaded banners, enter commissions per product etc. and made the affiliate link live on my website.

It looks as if every thing works as far as tracking etc. but the one thing it doesn’t do and it says it is a feature is sending a new user name email for log in. This is doesn’t happen whether i do it manually on back end or or sign up from website directly the affiliate never receives an email. What could be the problem if any on your end? Please HELP 🙂

Posted in Affiliates Pro, Affiliates Products

Comments

3 responses to “Affiliate Pro and Affiliate Products Installed and It’s Not Sending Users Emails…Why?”

Rick

June 11, 2015

Thanks for your reply…I have enabled the notifications before sending original message. Site url: http://www.parkguesttickets.com
1. antonio
  
  June 12, 2015
  
  Thanks Rick,
  Probably there is a conflict with another plugin or the theme. you can try to:
  1.- Enable debugging for WordPress, in wp-config.php add/change these lines:
  define( ‘WP_DEBUG’, true );
  define( ‘WP_DEBUG_LOG’, true );
  2.- Try to register a new affiliate from the affiliate-area on frontend.
  3. Disable debugging
  define( ‘WP_DEBUG’, false );
  define( ‘WP_DEBUG_LOG’, false );
  4. Please post the contents of the file wp-content/debug.log through pastebin.com or send us to support at itthinx dot com
  If not error appears then you can send us dashboard admin access to support at itthinx dot com and we’ll have a look to your settings (please indicate this topic in the email).
  thanks
antonio

June 11, 2015

Hi Rick,
please be sure you have enabled the notifications in Affiliates->Notifications.
If you have this enabled, please give us an url to have a look.
Regards,
Antonio B.