Affiliate ID not recognized

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by

Daniele

Hello I use an installation of Affiliate Pro and Ecwid. When I make a purchase on the shop with an affiliate id visits are counted correctly, but not the order that is always attributed to Direct. I have the version 2.6.0 and the configuration of Ecwid is correct, the test of Ion always successful. How can you help?
The only difference compared to a standard installation of Ecwid is that I use the widget of the products on the pages of wordpress.
Thank you very much.
The website address is www.sedieetavoli.net. Daniele

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3 responses to “Affiliate ID not recognized”

  1. Daniele Avatar
    Daniele

    Thanks for your reply. Yes I have Affiliate ECwid latest version installed and the ION endpoint URL is correct. I send you by email the credential to access to wordpress.

    1. kento Avatar
      kento

      Thanks Daniele, we haven’t received it though. Please send access to support at itthinx dot com and make sure to include a link to this topic please.

  2. kento Avatar
    kento

    Hi Daniele,

    Do you have the light integration or the integration that comes with Pro installed? Also make sure that the ION endpoint URL is the one pointing to the integration for Pro and not to the light integration (there is a slight difference in the URLs).

    Please let me know after checking this.

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