Affiliate amount earned are all blank

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by

Michael

I noticed today that the commissions earned for a referral is all $0, despite the affiliate rates has been set, the amount value when i go to the order is blank.
The order is completed

You can see a screenshot here: https://drive.google.com/file/d/1ABYc1fm7CjfkwDZi58Ust-I9-8oHAidt/view?usp=sharing

This is a major headache as i now have to manually go over hundreds of referrals to manually calculate and enter the amount earned.

Why is this happening and how can it be solved please.

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Comments

12 responses to “Affiliate amount earned are all blank”

  1. George Avatar
    George

    You’re most welcome Michael!

    Cheers

  2. Michael Avatar
    Michael

    Hi George

    Thank you for your help

    Now i am also able to login to affiliate area. I have added the affiliate area page to be excluded from the cache, maybe it just needed some time to flush the cache

    Again, thanks for your help

    Michael

  3. George Avatar
    George

    Hey Michael you’re welcome,

    Using the credentials you shared, when I try to access the affiliate-area page, I get the registration form which is normal, because this specific user is not an affiliate.
    – https://imgur.com/iZD2Urg
    Once I register as a new affiliate, I can see the expected affiliate-area page.
    – https://imgur.com/8FdT2JX

    As for the warning you noticed, this doesn’t relate to the affiliate-area page, but definitely something to take a note of and include a fix in the next release.

    Kind regards,
    George

  4. Michael Avatar
    Michael

    George, that is excellent news, thank you so much for your help in solving that issue.

    ========

    I have one more problem i need your help with.
    I am not able to login on the member area page, it just reloads the same page all the time.

    I noticed the following in the debug log :
    [04-Aug-2024 08:20:01 UTC] PHP Deprecated: stripslashes(): Passing null to parameter #1 ($string) of type string is deprecated in /home/asiavirt/public_html/wp-content/plugins/affiliates-enterprise/lib/ext/includes/class-affiliates-referrals-export.php on line 43

    I tried clearing the cache, i tried login from different machine, but same

    =========
    You still have to login details i send you voa email.

    Michael

  5. George Avatar
    George

    Thanks for sharing access to your site Michael.

    I had a look at your setup and did a few test purchases using one of your affiliates. As it seems, the issue related to duplicate generic rates you had( #10, #17 ) in your Rates and once I removed one of them (#17), the issue is gone, as you can see on my last test order.

    Please have a look yourself and if further help is needed, let me know.

    Kind regards,
    George

  6. Michael Avatar
    Michael

    Hi George

    I done have a staging site, my site has been live for 15+ years.
    I have send you an email with the wp admin info
    I have enabled Debug and debug log

    Many Thanks

    Michael

  7. George Avatar
    George

    Hey Michael,

    Thanks for sharing your video, I also think that it would be much easier if we could have a look directly at your setup, so that we can compare the rates and the commissions granted. I can see a lot of stuff in your video, but it would be a lot easier to check a referral and the applying rate directly in the setup.

    Also, if your site is running live at the moment, then it would be better if you could share temporary admin access to a staging clone instead, where we can also add a few test orders referred by a test affiliate. Last but not least, for the staging you will provide us with access, make sure to enable WP Debugging.

    To enable debugging, edit your wp-config.php file and replace this line: 

    define( ‘WP_DEBUG’, false );

    with these lines:

    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_LOG’, true );
    define( ‘WP_DEBUG_DISPLAY’, false );

    Kind regards,
    George

  8. George Avatar
    George

    Thanks Michael,

    I’ll have a look and let you know.

    Cheers

  9. Michael Avatar
    Michael

    Thanks email has been send

  10. George Avatar
    George

    Yes of course, you may send them directly to my email, george at itthinx dot com. Also, please mention the topic title in the mail subject.

    Cheers

  11. Michael Avatar
    Michael

    I will prepare the info for you
    Is it possible to share the details in a private response

  12. George Avatar
    George

    Hi Michael,

    Welcome back to our support forum.
    Perhaps if you could share some details on your setup, it could help us find out what can be wrong on your site.
    For example, where do you track referrals on your site? Do you have also installed and activated the necessary integration, in this case Affiliates WooCommerce integration?
    As for your Rates setup, what kind of rate are you using? Are you also tracking tiered commissions? What are the rates set for tiered referrals?

    And specifically for this referral, was it eligible for a commission? If yes, did you notice anything unusual in your debug.log file?

    Kind regards,
    George

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