affilate url is not linking sales in woocommerce

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by

Maurits

With the plugin we’ve added a few affiliates which set a certain url (ex. ?partners=1).Per affiliate we’ve set an attribute of a referral rate of 10%.

When this url is entered the customer is logged as a visitor but the actual sale isn’t linked to the affiliate.

We can see the affiliate cookie is set, and kept through the entire process so we don’t think that’s the problem. You can see / try it yourself at: https://www.fitshe.com/?partners=1

Thanks,
Maurits

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Comments

6 responses to “affilate url is not linking sales in woocommerce”

  1. Maurits Avatar
    Maurits

    Hi Antonio,

    there seems to be a problem when I want to install the plugin with wordpress, can I download it somewhere and update it manually?

    Thanks,
    Maurits

    1. antonio Avatar
      antonio

      Hi,
      please have a look to this topic.
      Thanks!

      1. Maurits Avatar
        Maurits

        so did I buy the wrong plugin for woocommerce? I’ve installed the itthinx update plugin but I have the same issue when I want to install the woocommerce integration.

        1. kento Avatar
          kento

          Hi Maurits,

          No, it’s the correct one. Simply follow the instructions http://docs.itthinx.com/document/affiliates-pro/setup/settings/integrations/ to install the integration plugin. The integration must be installed as outlined there.

          Cheers

  2. antonio Avatar
    antonio

    Hi Maurits,
    you haven’t installed the woocommerce Integration. In Affiliates->Settings:Integrations you can se how to activate this integration. Install “itthinx update plugin” and Woocommerce Intgeration.
    Thanks

  3. antonio Avatar
    antonio

    Hi Maurits,
    yes, the cookie is created correctly. Please send us dashboard admin access to support at itthinx dot com and we’ll have a look to settings (please indicate this topic in the email).
    thanks!

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