Add per affiliate referral rate shows duplicate

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by

James

Using through Ecwid cart and wordpress – I have Affiliates Ecwid Integration plugin and Affiliates Enterprise

Hi,

Upgrade to Affiliate Enterprise – But adding per affiliate referral rate and it shows a duplicate affiliate showing on Manage Affiliates

Now I have set general referral at 0.20 BUT when I add – attribute of 0.15 referral rate per affiliate – it lists duplicates of the affiliate in “Manage Affiliates”

When I delete the “attribute 0.15 referral rate” it then returns to showing them only once. This is also confirmed on the “Affiliates Overview” screen as having 2 affiliates.

Also both “Visits & Referrals” and “Affiliates & Referrals” filter pages are not working they show no results at anytime.

Can you help

Jim

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Comments

10 responses to “Add per affiliate referral rate shows duplicate”

  1. George Avatar
    George

    I meant try using a different email account, to send admin credentials to support@itthinx.com

    1. James Avatar
      James

      Sent 12 hours ago yesterday from other account no bounce

  2. George Avatar
    George

    Please try using a different account.

    Thanks

    1. James Avatar
      James

      It worked before it was only when upgraded to Enterprise – i tested the upgrade on another website and the very same happened.

  3. James Avatar
    James

    I am not able to send mail to the email address support at itthinx dot com as specified, it bounces back

  4. James Avatar
    James

    Thanks I will try this. I can delete and re-install the all as I’ve not got the site live yet.

  5. George Avatar
    George

    Hi James,

    You can try reinstalling Affiliates plugin and Affiliates Ecwid integration, of course without checking the option “Delete all plugin data on deactivation” in order to keep your affiliates data intact.

    If you still don’t see statistics under “Visits & Referrals” and “Affiliates & Referrals”, enable debugging and also provide us admin access to your site by sending the credentials and a link to this topic, to support at itthinx dot com.

    Thanks

    1. James Avatar
      James

      I’ve deleted the plug in re-installed all the plugins but and re added the users and the same thing is happening with statistics under “Visits & Referrals” and “Affiliates & Referrals”,

      As for the duplication it is still showing when I add a separate referral rate per affiliate.

      I have installed a plugin called “Debug This”

  6. James Avatar
    James

    Hi George,

    For both “Visits & Referrals” and “Affiliates & Referrals” it shows “There are no results.” no matter what filter I try. This was OK when it was in Affiliates Pro and only since I upgraded to Enterprise this has happened. I did also remove an Ecwid light plug-in which had been there since last year, if that makes any difference.

    The “Statistics Summary” does show but it also shows the duplicates.

    Regards,

    Jim

  7. George Avatar
    George

    Hi James,

    The issue with duplicate records rendered has been reported and it will be resolved asap.

    As for “Visits & Referrals” and “Affiliates & Referrals” issue not showing results, do you have any records, meaning any referrals? Or it doesn’t show any results at all, not even visits or hits?

    Kind regards,
    George

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