A few for us very important questions

Comments

14 responses to “A few for us very important questions”

1. 

   Gilbert

   January 9, 2017

   Just created an admin user for you 🙂 and sent u an email
   1. 

      antonio

      January 10, 2017

      Thanks!
   2. 

      Gilbert

      January 10, 2017

      Can I disable the second somehow? (99,16)
      Sincerely
      Gilbert
      1. 

         antonio

         January 11, 2017

         Yes, you can disable the Woocommerce Integration if you only want to generate referrals with the Affiliates Products plugin.
         Kind Regards,
         Antonio B.
2. 

   Gilbert

   January 9, 2017

   One more thing just poped up
   for some reason sometimes there are double commissions – and i dont know why have a look – its only one (and the same) product)

   http://www.bilder-upload.eu/show.php?file=1141d6-1483978607.png
   1. 

      antonio

      January 10, 2017

      Hi Gilbert,
      The first one (322.26) is generated throw the Affiliates Product plugin ( https://agenatrader.com/wp-admin/admin.php?page=affiliates-products-woocommerce&paged=6 ) This affiliate always get commissions when this product is sold.
      The second one (99.16) is generated throw the Affiliates Woocommerce integration. This is generated because the user uses the affiliate’s link.
      Kind Regards,
      Antonio B.
3. 

   Gilbert

   January 3, 2017

   Thank you – there is one more issue – if an affilliate sells more then one product the description is not correctly shown

   One Product has all the Informations
   Order ID
   Totla
   Currency
   Order
   Product ID
   Product Description
   Product Quantity
   Subtotal

   Full description

   —————-

   Second product only contains

   Order
   Total
   Currency

   I think the infos should be equal

   http://www.bilder-upload.eu/show.php?file=606986-1483466798.jpg

   Regarding Dashboard access – will contact you soon regarding this – thank you for your help 🙂
   1. 

      antonio

      January 4, 2017

      Hi,
      The referral with extended information is generated by Affiliates Products related with the affiliate-product association. And the referral with simple information y generated by the Woocommerce integration when the order is created. This is because the information is not the same.
      Kind Regards,
      Antonio B.
      1. 

         Gilbert

         January 9, 2017

         Hey, you have any plans to solve it ? This would be very important for us 🙂
4. 

   Gilbert

   January 2, 2017

   1.- When you want to indicate the order ID in a manual referral, you need to use the description field. There isn’t specific field.

   A: I know there is a description field but I am talking about something else
   Please find here a PDF file – which hopefully better explains what we want to archive

   http://docdro.id/JOXjpvE -if you have questions let me know 🙂

   2.- This should work fine. Please give us your WPML language redirect options.
   A: Redirict visitors based on browser language if translation exist

   3.- If you want to set custom rates per products, you need to enable the ‘Enable product referral rates’ option from Affiliates->Woocommerce integration and set here the default rate. Then select ‘Affiliates_WC_Method::product_rates’ from Affiliates->Settings:Commissions.

   A: Thank you – i just changed this – lets see what will happan 🙂

   4.- Maybe there is another plugin related with emails that is generating conflict with the Affiliates notifications. If you have one you could try to disable it to see if the problem is solved.

   A: Only Plugin we are using is contactform7 thats it.

   P.s: When we solve this we want to upgrade to enterprise – is there some kind of presales question chat or phone?

   Thank you
   1. 

      Gilbert

      January 2, 2017

      Additional Question to #3
      So we have general products which all affilliates can sell with a specific ref rate, we also use Affilliate Products

      So there are two categories 1) geenral products – all affilliates which are selling those will get a commission
      and we have lets say “branded products” which only specific affilliates can sell.

      For this branded product I added a general referal rate of 0 – in ProductName / Affilliate / Referal Rate
      But for the affilliate which is the “owner” of this product I added 0.20 -> 20% – so this will work out with this settings i guess? Right?
      1. 

         antonio

         January 3, 2017

         Yes, that should work.
   2. 

      antonio

      January 3, 2017

      Hi,
      1.- Thanks for the pdf. Sorry, right now manual referrals don’t have these fields, only the basic fields, to make them easier to create. That could be interesting, we will review it for future updates.
      2.- Testing with this options, it seems to work fine. If you can, please check if a ‘wp_affiliates’ cookie is created when you visit the german page. (*)
      3.- Perfect.
      4.- We are compatible with CF7. (*)
      If you need presales questions, please use the forum and/or the comments system on the enterprise plugin page.
      (*): If you want, you can send me dashboard admin access to antonio[at]itthinx[dot]com and I’ll have a look at your settings.
      Kind Regards,
      Antonio B.
5. 

   antonio

   January 2, 2017

   Hi Gilbert,
   1.- When you want to indicate the order ID in a manual referral, you need to use the description field. There isn’t specific field.
   2.- This should work fine. Please give us your WPML language redirect options.
   3.- If you want to set custom rates per products, you need to enable the ‘Enable product referral rates’ option from Affiliates->Woocommerce integration and set here the default rate. Then select ‘Affiliates_WC_Method::product_rates’ from Affiliates->Settings:Commissions.
   4.- Maybe there is another plugin related with emails that is generating conflict with the Affiliates notifications. If you have one you could try to disable it to see if the problem is solved.
   Kind Regards,
   Antonio B.