2.5 update causing errors

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by

johnnyriss

Greetings, I’m updating to Enterprise 2.5 and I get the following error:

Warning: include_once((path)/wp-content/plugins/affiliates-enterprise//lib/core/class-affiliates-dashboard-widget.php) [function.include-once]: failed to open stream: No such file or directory in (path)/public_html/wp-content/plugins/affiliates-enterprise/lib/core/wp-init.php on line 1178

Please advise.

Thx.

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Comments

4 responses to “2.5 update causing errors”

  1. johnnyriss Avatar
    johnnyriss

    I’ve done the above and the error persists. I sent you an email with the details.

    But here are errors from the error log: http://d.pr/f/B6Jv

    Please advise.
    Thx.

    1. kento Avatar
      kento

      Hi,

      Please follow these steps:

      1. Backup WordPress and the database.
      2. In your wp-config.php, below ‘For developers: …’ add:
      define( 'WP_DEBUG', true );
      define( 'WP_DEBUG_DISPLAY', true );
      define( 'WP_DEBUG_LOG', true );

      3. Deactivate and delete the Affiliates Enterprise plugin.
      4. Download a fresh copy of the plugin from the Downloads section.
      5. Check your site’s wp-content/plugins folder and make sure the permissions for the folder are 755 and there is no trace of the affiliates-enterprise folder within it. If it’s still there, make sure to completely remove the affiliates-enterprise folder.
      6. Upload and activate the fresh copy of the Affiliates Enterprise plugin.
      7. Check if there are any errors in wp-content/debug.log

  2. antonio Avatar
    antonio

    Hi,
    maybe there is a problem with file permissions. You can try:
    – deactivate Affiliates Enterprise plugin.
    – remove affiliates-enterprise folder manually.
    – reinstall the plugin (then check if affiliates-enterprise//lib/core/class-affiliates-dashboard-widget.php exists).
    cheers

  3. antonio Avatar
    antonio

    Hi,
    please reinstall affiliates-enterprise plugin. If the bug persist, please send us to support at itthinx dot com the debug.log file (or the exact error text).
    cheers

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