Forum: General Questions

  • Affiliates Pro not tracking traffic correctly

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    by

    Kamran Honardoost

    Hi there, I have Affiliates Pro on my website, and I have a few affiliates that have been using their custom URLs. One of my affiliates is saying that she has tracked more than 200 people have used her link to visit the site, but my site’s dashboard only indicates 30 visitors with her link.…

  • New customers creating account with affiliate link

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    by

    tami

    If a new customer creates an account during the checkout process, will the affiliate link still work? I have an affiliate who is saying her link isn’t working correctly, she had someone purchase using her link and it didn’t give her a commission. She said the customer had to create an account during checkout so…

  • Updates

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    by

    Nicholas Clainos

    Good day, when updates and support has expired, How much does it cost to renew?

  • Can’t Check Out on Itthinx Site

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    by

    Erica Thumma

    Hi – I’m trying to purchase a second license and I can’t complete the checkout process on the itthinx.com website. It keeps throwing an error: Internal Server Error. I really need to get this installed so hoping for a quick reply! 🙂 Thanks! -Erica

  • Affiliate Role Assignment

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    by

    Support Team

    Is there a way to assign the default role of an affiliate that has just signed up? I noticed they are automatically assigned to customer.

  • auto cancel referral fee

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    by

    sales icss

    Hi how to auto cancel referral fee should the woocommerce order is set to cancelled status?

  • Follow up our order #27687

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    by

    U THEIN WIN

    Dear itthinx.com, Why don’t we avaliable for our order #27687 for 1 item until now. We send info as to your mail as in your web. We submitted this item on the date of 19 August 2020. Why it is so delaying on hold so far? But I believe this will be avaliable as soon…

  • Reply thanks to your info

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    by

    U THEIN WIN

    thank you so much for your appreciative reply info to us. But we would like to know that how we can purchase again affiliate enterprise upon our #27687 order refended. Sincerely theinwin

  • WordPress 5.5 – issues

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    Daniel Junklewitz

    Hello, on WordPress 5.5 many things do not work and there are some display problems. It has probably something to do with jQuery.. Is it known and for when is an update planned? Thanks a lot Daniel

  • How long is a licence for?

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    by

    Leeana

    I am thinking of purchasing the Enterprise. I just want to know if there is a yearly update cost or is it a once-off purchase and ongoing updates are free forever?

  • Referrals Not Working

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    by

    Mohammad Abboud

    I installed the Affiliates plugin, and I want to use it as employee referral program, simply by adding the affiliates id to the job link when referring a job to someone, but I’m not getting new referrals added when visiting the link. Please advise.

  • Registrations continues to say they’re a “bot”

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    by

    Rachel Atchison

    Hello, I would appreciate any assistance in figuring out why no one is able to register as an affiliate. Every time they try it says they are a bot. Help please! Also, does Affiliates Coupons only work with Woocommerce? I am using Ecwid and am in need of coupons for affiliates. Any plugin recs, please?

  • How can affiliates withdraw their commission？

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    by

    Keson Liang

    Hello, How can affiliates withdraw their commission obtained by sharing the merchant URL? Br, Keson

  • Email confirmation url

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    by

    Nate Moller

    I’m doing additional testing on the registration process for signing up an affiliate. When I get the email to confirm the affiliate account, it shows the username, password, and the /wp-login.php as the URL they go to to login. How can I change this to the /affiliate-login URL? Thank you for the prompt response!

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