Problem with totals and affiliates

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by

David

client had an affiliate sale which was for a total of $11.77. When we look at the affiliate report for this affilate and this is the only sale to date through the affiliate program that is not a direct sale, it shows a commission amount due of 78.75, which is impossible. The second issue is that the direct sale report shows a total of $29,296 in the dashboard, however the affilates and referral page in your plug in shows a different number, plus woocommerce showing the actual sales of 15,019.

Please advise on both of these issues ASAP.

the website is http://www.superflexfitness.com and we can provide username and password access if you need.

Here are some screenshots that I took, yet since I cannot upload them to your site, will provide these links.

(edited)

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Comments

4 responses to “Problem with totals and affiliates”

  1. kento Avatar
    kento

    Closing this topic, please fix the setting as indicated and feel free to open new topics for further questions.

  2. kento Avatar
    kento

    Hi David,

    You have set a referral rate of 15.0 which means that you grant fifteen times the net order amount to your affiliates. Assuming you want to grant 15%, you need to set a rate of 0.15 – it’s a rate, not a percentage.

  3. David Avatar
    David

    Access has been sent via email. If you need further information, let us know. What email is on record for us? It should be dave at superflexfitness dot com

  4. antonio Avatar
    antonio

    Hi,
    it seems there is a problem with your settings, please send us dashboard admin access to support at itthinx dot com, and we’ll have a look (please indicate this topic in the email).
    cheers

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