File don’t show in file list,

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by

Sito Socip

Hi, files uploaded aren’t listed in “Files” page. File are present in upload folder (via FTP an via “File Import” scan). How i can resolve this? Thank you,
cheers.

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Comments

7 responses to “File don’t show in file list,”

  1. George Avatar
    George

    Hi Thomas,

    Thanks for providing access to your site. I’ve made some tests and it seems that your database is missing some plugin db tables. For that reason I would also like you to enable WP debugging, so that I can test once more and send me a copy of your debug.log, you may send it to george at itthinx dot com.

    Cheers,
    George

  2. George Avatar
    George

    Hi Thomas,

    I think it would be better to have a look at your Dashboard, preferably of a staging clone. Please make sure to enable WP debugging, in case something is wrong on your installation, and then forward temp admin credentials to george at itthinx dot com.

    To enable debugging, edit your wp-config.php file and replace this line: 

    define( ‘WP_DEBUG’, false );

    with these lines:

    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_LOG’, true );
    define( ‘WP_DEBUG_DISPLAY’, false );

    All logs will be stored in your site’s root folder under wp-content/debug.log file.

    Kind regards,
    George

    1. Sito Socip Avatar
      Sito Socip

      Hi George, ok, i created admin user. I’m sending an email to email to you from t.cappelletti@socipsrl.it
      Cheers,
      Thomas

  3. George Avatar
    George

    Hi Thomas,

    Thanks for the reply.

    As for the result rendered what I mean is the import result, like the following example:
    https://imgur.com/X4nPtRk
    What does it render in your installation?

    Kind regards,
    George

    1. Sito Socip Avatar
      Sito Socip

      Hi George, same of your, but only for a file (yes, i have uploaded only one file):

      Results after importing from groups-file-access-scan-2022-10-29-07-56-24.txt :

      1 file has been imported

      0 entries have been added

      0 entries have been updated

      Cheers, Thomas

  4. Sito Socip Avatar
    Sito Socip

    Hi:
    “Can you please confirm that your files are uploaded in groups-file-access directory under uploads? ”
    Yes, i confirm (verified by ftp)

    “Also, after you run the Scan and imported this file, what was the result rendered? Did you notice any errors or warnings?”

    This result:
    Regolamento-attuativo.pdf Regolamento Attuativo 0

    Cheers, Thomas

  5. George Avatar
    George

    Hi Sito,

    Welcome to our support forum and many thanks for choosing our file restriction tool on your site.

    Can you please confirm that your files are uploaded in groups-file-access directory under uploads? This is the location you should use for uploading files manually and also the location where files are stored when you upload them via your Dashboard under Groups > Files.

    Also, after you run the Scan and imported this file, what was the result rendered? Did you notice any errors or warnings?

    Kind regards,
    George

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