Groups – Gutenberg Block Issue

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by

SOFT DESIGNS

Hi – We just recently purchased “Groups PayPal” plugin:

We are unable to build pages in Gutenberg using your Group “Member / Non-Member Blocks”.
When we try to add either block on the page, it just “spins around, says Loading…”, but never really loads either block correctly. Both blocks, when dropped on the page, just spin around “Loading…” forever, never load.

PHP Version = Version 7.4.7
WordPress = Version 5.4.2
MySQL = Server Version – 5.7.23-cll-lve

We could send you “private email” with our URL + Admin Credentials, if you need to SignIn to our site to fix this issue.

FYI: Group Shortcodes do work correctly, but we could save alot of time using Gutenberg blocks.
We really need your help, to get these blocks working 🙂

Please Help…

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Comments

5 responses to “Groups – Gutenberg Block Issue”

  1. SOFT DESIGNS Avatar
    SOFT DESIGNS

    Hi – Groups PayPal is a Great product 🙂 We just need to fix this one block issue:
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    Thanks for your reply – stable and responsive product support means everything in this business!
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    You can see the issue here, after we add your Group block, it never loads, just spins around:
    SEE: https://www.screencast.com/t/9lSbgtMvS
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    We did not see any PHP errors in debug.log, however we did notice many script errors in console:
    SEE: https://www.screencast.com/t/c7bTt8DCR9
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    Do these screenshots help to determine the cause of the Groups block issue?

    If you still need, we can send you private email including temporary WP-Admin credentials, but please let us know your secure email address.
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    Please let us know next steps to resolve this issue?

  2. SOFT DESIGNS Avatar
    SOFT DESIGNS

    Greetings – Groups PayPal is a Great Product 🙂
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    We are still having the same bug with your Group “Member / Non-Member Blocks”
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    It would be really helpful to be able to use your Group PayPal with the latest version of WordPress via Blocks. How can we find and fix the cause of this issue?
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    Our “debug.log” file shows no Groups PayPal errors, but still, when we are in edit page mode, your Groups Blocks do not load correctly.

    Please Help 🙂

    1. Eugen Bleck Avatar
      Eugen Bleck

      Hi there,

      It brings us great joy to know you love Groups and its addon.

      Please could you check your browser console messages to see if there are any errors? Furthermore, if you could also provide temporal logins so I could take a closer look at the issue, that would be great!

      STAY SAFE!
      Warm regards,
      Eugen.

  3. SOFT DESIGNS Avatar
    SOFT DESIGNS

    Greetings – Groups PayPal is a Great Product 🙂

    We are experienced with – debug.log – and have a file ready to send you.

    However, for security, we need ability to send you files via private email or private channel.
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    How should we securely send you our recent “debug.log” file?
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  4. Eugen Bleck Avatar
    Eugen Bleck

    Hi, there team Soft Design,

    I trust you all are feeling awesome today!

    Thank you so much for using Groups and its add-ons.

    Please if you don’t mind, enable WP debugging and share your debug.log file with me. If you are not familiar with this, please:

    In your site’s wp-config.php (this file is located in the root folder of your site) enable WordPress debugging by adding these lines:

    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_LOG’, true );
    define( ‘WP_DEBUG_DISPLAY’, false );

    This will log any PHP notices, warnings, and errors to the log file. The log file typically resides in wp-content/debug.log.

    I look forward to helping you resolve this issue.

    Kindest regards,
    Eugen.

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