Coupon Totals

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by

Drew

Hello, when I try and run a totals report for commission it is not picking up on coupons used by customers (I have the Affiliates Coupon Plugin as well). I have checked and made sure that they are case sensitive. Could I please get assistance with this?

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4 responses to “Coupon Totals”

  1. George Avatar
    George

    Hi Drew,

    Thanks for providing access.

    I have created an affiliate account for the user account you sent me and used the assigned coupon to make a purchase on your store. The referral was properly recorded and the commission corresponds to the settings.

    The issue you get does it occur for specific affiliates or coupon codes? Please keep in mind that a coupon must be valid, active and assigned to an affiliate. Also it must be used in a submitted order, for the referring process to take place.

    Kind regards,

    George

  2. George Avatar
    George

    Sure, you may send me temp admin credentials to george at itthinx dot com.

  3. Drew Avatar
    Drew

    Hmm, I checked and everything is clear. Can you please provide me with an e-mail address and I will e-mail you credentials to test it yourself?

    Thank you.

  4. George Avatar
    George

    Hi Drew,

    In general all referrals are counted in Totals and the default view includes the totals for all your affiliates and any referral status. This includes referrals recorded through an affiliate link and through coupon(s). It is possible that you are using filters in Totals report which excludes specific referrals from the total count, ie if Closed is chosen, then the result would be different from the total you see under Affiliates > Manage Affiliates.
    Does it occur in general or for specific affiliates or coupons?

    Kind regards,
    George

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