Referrals Are Not Being Captured on Sales

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by

Anthony

I have an issue with getting the visits converted to referrals/sales in our setup.

I have Affiliates->Settings->Commissions set to “Referral Amount Method” and Value set to Affiliates_WC_Method::product_rates but the visit(while it’s being shown in the system and one that I just did manually using one of our affiliates links) is not resulting in a referral credit.

Can you help?

Thanks,
Tony

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One response to “Referrals Are Not Being Captured on Sales”

  1. George Avatar
    George

    Hi Antony,

    Please make sure you have set a default product rate and/or individual rates for each product.
    Also, after visiting an affiliate link, did you also make a purchase?

    Kind regards,
    George

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