Create New Affiliate from the Admin Area and no Email is sent

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Nathan M

Hi,

When I create a new affiliate in the admin section, there is no notification email that goes to the new user. When I use the shortcode on the front end of the site then the email notifications work fine, however, we are pre-approving all affiliates and want to create them in the admin section. Do you know why when we create an affiliate from the back end there is no notification email? How can we get this to work?

Thanks!

nathan

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One response to “Create New Affiliate from the Admin Area and no Email is sent”

  1. kento Avatar
    kento

    Hi Nathan,

    If you create affiliates from the administrative back end they are not supposed to receive an email other than the email that they receive when you create their user account first.

    The process for manual creation is:

    1. Create the user account – this is the usual WordPress account creation under Users > Add New where they receive the email with access credentials.
    2. Create the affiliate account indicating the new username from #1 – this will not originate an email for the affiliate.

    Cheers

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